Mobile Wallet FAQ - Samsung Pay®

A mobile wallet is a form of wireless payment technology provided by your mobile device’s provider. It allows you to store your UnitedOne debit card information in a digital, secure and convenient manner on your mobile device. Instead of using your physical debit card to make payments, you can pay using your smartphone, tablet or smartwatch.  A mobile wallet provides you with increased convenience and security while accessing your checking account funds through your debit card. Other payment cards can also be stored in your mobile wallet.

• A compatible Samsung device with internet access
• Your UnitedOne debit card
• A Samsung account
• A registered fingerprint or Samsung Pay PIN
• To be located in the USA (only while setting up)

There are no fees to set up or use your debit card in Samsung Pay.

Absolutely! With Samsung Pay, your actual card number is never shared. Your transactions are processed differently than using your physical card. With Samsung Pay, a unique randomized set of numbers is used at each new transaction. Your card information is encrypted in a separate and secure data vault at all times.

Go to your Apps and open Samsung Pay.

Touch ADD > Add a credit card or debit card. Align your card inside the frame. Samsung Pay will automatically detect your card number and expiration date.

Enter any remaining required information, then touch Next.

Review the Terms of Service, then touch Agree to All. 

Samsung requires all its device users to be verified for Samsung Pay. Verification helps protect your account. You’ll get a prompt on your device to “Call your bank.” Our number will be listed and we’ll help you from there. Call UnitedOne directly at (920) 684-0361 or (920) 451-8222. It’s very important that we have your current contact information so your verification codes are sent to the right email address or phone number. If you call outside normal business hours, please choose option 6, our Debit Card prompt, then option 5, and leave a message. A member of our eServices team will return your call the next business day.

• In person: It takes just seconds to open Samsung Pay on your device, swipe to the desired card, verify your identity, and place the back of your device on the merchant’s payment terminal to complete your purchase. Some merchants may require you to sign a receipt or enter your PIN.
   
• Online and in apps: Look for the Samsung Pay purchase buttons at checkouts.

You can remotely lock or erase your Samsung Pay account with Find My Mobile, or call us at (920) 684-0361 or (920) 451-8222 for assistance.

To remove your card from Samsung Pay, open Samsung Pay, touch Credit/Debit, touch the card, then touch the More Options icon. Choose Delete Card, and then Delete.

• In Samsung Pay: Touch Credit/Debit, touch your card, then swipe up from the bottom of the screen to see your recent transactions.
   
• On monthly statements: Your transactions will show as a Withdrawal Consumer Debit from the merchant.

Please notify UnitedOne Credit Union immediately about any unauthorized charges.

You may contact UnitedOne or Samsung support.