Instant Help, Anytime

To hear your Account Balance, say:

• Balance
• Account Balance
• Or press 2

To check the status of a Deposit, say:

• Deposit Status
• Or press 3

To make a Money Transfer, say:

• Money Transfer
• Transfer
• Or press 4

To hear your Transaction History, say:

• Transaction History
• History
• Or press 5

To schedule an Appointment, say:

• Appointment
• Make Appointment
• Or press 6

To hear our Routing Number, say:

• Routing number

To apply for a Loan, say:

• Loan
• Loan Application
  *Ollie will then ask what type of loan you would like to apply for:
  • Auto Loan
  • Credit Card Loan
  • Home Equity Loan
  • Mortgage Loan
  • Personal Loan

To hear our Loan Rates, say:

• Loan Rates

To hear information about your loan, say: 

• Loan Payment
• Loan History
• Loan Due Date
• Kwik Cash Advance
• Loan Balance

Saying "Loan Payoff" will prompt you to be transferred to a loan representative during business hours. After business hours, you will be prompted to our loan voicemail.

To hear our Savings Rates, say:

• Savings Rates

To hear our office Hours, say:

• What are your Hours?

To register for Digital Banking, say:

• Digital Banking

To sign up for E-Statements, say:

• E-Statements

To report debit card fraud, say: 

• Debit card fraud
  • If calling during business hours, Ollie will then transfer you to a UnitedOne representative
  • If calling outside of business hours, select option 6 after Ollie transfers you to our after-hours menu

To speak with a UnitedOne Representative, say: 

• Talk to a Representative
• Talk to a Human
• Talk to a Person

UnitedOne aims to assist you in the quickest and most efficient manner. Ollie is able to provide support for your general questions 24/7.

Ollie is a complimentary virtual assistant offered by UnitedOne to enhance our member experience.

Ollie is able to detect and accurately respond to many different questions and is constantly learning to adapt to know what is being asked of him.

Ollie is able to understand and respond to English and Spanish at this time.

Yes, if Ollie cannot answer your question, you will be given the option to be transferred to a member of the UnitedOne staff. If you’re calling during non-business hours, you can leave a voicemail and a representative will call you back when business hours resume.

Yes, Ollie will have additional capabilities in the future. Ollie continues to learn more about our members' needs and how to assist with those requests.

Ollie can direct you to the department that your application is associated with for loan related questions.