A lot! We have a dedicated team of leaders reviewing the information you share. We are identifying what you say are our weaknesses and our strengths. We’re developing ways to serve you better based on what you’re telling us. One of us may give you a call and ask you to share more about your experience so we can get an even better picture of a situation.

Overall, we are striving to ensure you receive service beyond your expectations each time you come in contact with any of us in person, by phone, in writing, or through e-mail. Our mission is to do all we can to help you – our member-owner – build financial strength, and we will sincerely appreciate your input about how well we’re delivering on that mission.

If you have any questions about this process, feel free to contact us.