UnitedOne Credit Union has been designated as a MemberXP Best of the Best Credit Union for Best Member Advocacy and Most Appreciative Staff.

"Improving members’ financial well-being is why we are here,” UnitedOne CEO Kim Rooney said. “Our employees come to work every day ready to help our members succeed financially. Awards like these are the result of their hard work and commitment."

The MemberXP designation is an annual acknowledgment bestowed upon credit unions that consistently excel in delivering exceptional member service during a calendar year. 

MemberXP uses mystery shoppers and member surveys to gauge the overall member experience across multiple delivery channels. In 2023, over 300,000 surveys were deployed nationwide among nearly 8 million credit union members, spanning all 50 U.S. states.

UnitedOne Credit Union has branches in Manitowoc and Sheboygan, and is open to everyone living or working in Manitowoc, Sheboygan, Kewaunee and Door counties. The credit union serves consumers and small to mid-sized businesses. 

MemberXP, a product of CU Solutions Group, is the pioneer and market leader in Credit Union Experience Management. The MemberXP technology platform enables credit unions to collect, manage and act on member experience data collected via digital surveys and mystery shoppers.