Frequently Asked Questions
- About UnitedOne
- Account Questions
- ATM Questions
- Auto Loan Questions
- Business Questions
- Careers Questions
- Certificates of Deposit Questions
- Check Questions
- Checking Questions
- Debit Card Questions
- Deposit Questions
- Digital Banking Alerts
- Digital Banking Questions
- Financial Literacy Questions
- General Product and Service Questions
- Kasasa Accounts - FAQs
- Loan and Credit Questions
- Miscellaneous Questions
- Mobile App Questions
- Mobile Deposit FAQs
- Ollie Questions
- P2P Person-to-Person FAQs
- Roth IRA Questions
- Savings Questions
- Security Questions
How to Speak to Ollie
To hear your Account Balance, say:
- Balance
- Account Balance
- Or press 2
To apply for a Loan, say:
- Loan
- Loan Application
*Ollie will then ask what type of loan you would like to apply for:- Auto Loan
- Credit Card Loan
- Home Equity Loan
- Mortgage Loan
- Personal Loan
To hear our office Hours, say:
- What are your Hours?
To check the status of a Deposit, say:
- Deposit Status
- Or press 3
To hear our Loan Rates, say:
- Loan Rates
To make a Money Transfer, say:
- Money Transfer
- Transfer
- Or press 4
To register for Digital Banking, say:
- Digital Banking
To report debit card fraud, say:
- Debit card fraud
- If calling during business hours, Ollie will then transfer you to a UnitedOne representative
- If calling outside of business hours, select option 6 after Ollie transfers you to our after-hours menu
To hear our Routing Number, say:
- Routing number
To hear our Savings Rates, say:
- Savings Rates
To schedule an Appointment, say:
- Appointment
- Make Appointment
- Or press 6
To sign up for E-Statements, say:
- E-Statements
To speak with a UnitedOne Representative, say:
- Talk to a Representative
- Talk to a Human
- Talk to a Person
To hear your Transaction History, say:
- Transaction History
- History
- Or press 5